Refund & Cancellation Policy

Last updated: 3 October 2026

In short: if you're a consumer, you have 14 days to cancel. After that, or if you're a business, you pay for the work done up to the point you cancel, and we refund anything you've paid for work not yet done. Your written quote may set out more specific terms.

1. If you're a consumer

You're a consumer if you're hiring us for personal reasons, not for a business, trade or profession. Under the Consumer Rights Act 2022, you can cancel a contract made online or by phone within 14 days of the day the contract is made, without giving a reason.

If no work has started, you'll get a full refund.
If you asked us to start within the 14 days and then cancel, you'll pay a fair amount for the work done up to the time you tell us. The rest is refunded.
If the work was fully finished within the 14 days, at your express request and with your acknowledgement that you'd lose the right to cancel once it's complete, the cancellation right no longer applies.

How to cancel

Email velqorawebdesign@gmail.com with a clear statement that you want to cancel, including your name and project. You don't need to use a special form. To meet the deadline, you only need to send your message before the 14 days are up.

2. If you're a business client

You can cancel at any time by telling us in writing.
You pay for the work completed up to the date you cancel, plus any non-refundable costs we've paid on your behalf.
Any deposit or payment that's more than the value of work done will be refunded, unless your quote says otherwise.

3. If we cancel

If we have to cancel a project, we'll refund everything you've paid for work that we haven't delivered, and hand over any finished work you've paid for.

4. If something isn't right

If our work doesn't match what we agreed, tell us and we'll fix it at no extra cost. If we can't fix it within a reasonable time, consumers are entitled to a price reduction under the Consumer Rights Act 2022. We offer business clients the same.

5. Third-party costs

Domains, hosting, licences and other items bought from other companies on your behalf are usually non-refundable by those providers. We'll pass on any refund we receive.

6. How refunds are paid

We'll refund you within 14 days of agreeing the amount, using the same payment method you used, unless we agree otherwise. There's no fee for refunds.

Questions? Email velqorawebdesign@gmail.com. This policy forms part of our Terms & Conditions and doesn't affect your statutory rights.