Terms & Conditions
Last updated: 3 October 2026
These terms explain how we work together. Your written quote sets out the specifics of your project (scope, price, deposit and timeline). Where the quote and these terms differ, the quote applies. Nothing here affects your statutory rights as a consumer.
1. About us
Velqora is a web design and development business based in Ireland. You can contact us at velqorawebdesign@gmail.com or +353 89 948 0472.
2. Quotes and agreement
- Every project starts with a written quote describing what's included, the price, any deposit, payment dates and an estimated timeline.
- A quote is valid for the period stated on it.
- Our agreement starts when you accept the quote in writing (email or message is fine) and, if a deposit applies, pay it.
- Work outside the agreed scope is quoted separately and only done with your approval.
3. Payment
- Payments are due on the dates set out in your quote or invoice.
- We may pause work, or hold back launch and handover, until overdue payments are made.
- For business clients, we may charge statutory interest and compensation on late payments under the European Communities (Late Payment in Commercial Transactions) Regulations 2012.
4. Your responsibilities
- Provide content (text, images, logos) and feedback in reasonable time. Delays on either side may change the timeline.
- Make sure you own, or have permission to use, everything you give us, and that your content is accurate and lawful.
- Check and approve the website before it goes live.
5. Revisions
Your quote states how many rounds of design changes are included. Further changes can be quoted separately.
6. Third-party services
Websites rely on services from other companies, such as domain registrars, hosting providers and software licences. Those services are covered by their providers' own terms and pricing. We'll help set them up, but we're not responsible for their outages, price changes or policies.
7. Ownership
- Once your project is paid in full, you own the finished website design, the content and the code we wrote specifically for you.
- We keep ownership of our general tools, methods and reusable code. We give you a permanent licence to use them as part of your website.
- Third-party items such as fonts, icons, photos or plugins remain under their own licences. We only use items that are properly licensed for your use, and we tell you about any that need ongoing fees.
- We'll only show your project in our portfolio or on social media if you give us permission.
8. Accessibility and legal content
We design and build to the WCAG 2.2 Level AA standard where reasonably possible, and we can set up template policy pages. However, we are not lawyers. You are responsible for checking that your website's content and legal pages are right for your business. We recommend getting professional advice where needed.
9. No guaranteed results
We'll build your website with care and good technical foundations. We can't guarantee specific search rankings, traffic, sales or other business results, because they depend on factors outside our control.
10. Cancellation and refunds
See our Refund & Cancellation Policy.
11. Our liability
- Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited, including your rights under the Consumer Rights Act 2022.
- For business clients, our total liability for any claim relating to a project is limited to the amount you paid for that project. We are not liable for indirect losses or for loss of profit, revenue, data or business.
- Please keep your own backups of important content.
12. Complaints
If something isn't right, please email us first. We'll do our best to fix it quickly. Consumers can also find information about their rights from the Competition and Consumer Protection Commission (opens in a new tab).
13. Using this website
The content of this website, including the Velqora name and logo, belongs to Velqora. Please don't copy it without permission. Links to other websites are provided for convenience, and we're not responsible for their content.
14. Governing law
These terms are governed by the laws of Ireland, and the Irish courts have jurisdiction. If you're a consumer living elsewhere in the EU, you can also rely on the consumer protection laws of your own country and bring a claim there.
15. Changes
We may update these terms from time to time. The version in place when you accept your quote applies to your project.